Demonstrates a commitment to customer and quality service by modeling the image of the organization, communicating customer service philosophies, brand, standards, and orienting others in effective customer service strategies. Demonstrates an ability to effectively listen, speak, and interact in a tactful and persuasive manner in both a work and public setting. 
Demonstrates an ability to persuasively and effectively communicate in writing, in person, by telephone or by email with external and internal customers, representing the BJCC brand to customers, promoters, ticketing partners, the public, government and other external sources. Expected to maintain, monitor and guide ongoing ticket seller training. #Archtics ticketing system training full#
Demonstrates a full performance ability to communicate, coordinate, and execute optimal customer service initiatives, associated with box office management. Demonstrates a full performance ability to develop, communicate, write and monitor policy, procedures and standards for box office operations. An applicant will be expected to exhibit these competencies or the ability to reach competency achievement within a specified time. Communication Proficiency, Organizational Skills, Time Management, Technical Capacity, Customer/Client Focus, Project Management, Execution, Decision Making, Business Acumen, Critical Thinking. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential competencies. Acts as liaison for the complex with promoters and coordinates and transfers event information with internal box office staff. Oversees ticket seller scheduling and ensures events are appropriately staffed. Responds to customer service calls including ADA customer inquiries, and ADA event seating procedures. Develops, maintains, and implements outstanding ticket seller training program. Builds events in Ticketmaster and/or Archtics by exercising judgment to ensure all areas of event set-up are accurate. Reconciles event rebates and facility fees and submits to accounting. Consults with and makes recommendations to show promoter and provides accurate reports when needed. Acts as primary contact and Box Office decision-maker for event. Provides accounting department with accurate reports and responds to any inquiries. Primary responsibilities include exercises discretion with ensuring sale of tickets for events for BJCC are efficient, accurate, and customer friendly. Plans, organizes, and directs the overall operations of the Box Office at the BJCC Complex.
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